Terms & Conditions
Below are the conditions outlined in our terms of sale.
1.2 We reserve the right to update these Terms from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. We recommend that you review these Terms before every purchase that you make.
2. Madal Bal Natural Tree Syrup
2.1 We try to display images of our products, accurately on the Site. However, the actual colours you see will depend on your device and we cannot guarantee that your device's display of any colour will accurately reflect the colour of the product on delivery.
2.2 All mattresses are subject to availability. We will inform you as soon as possible if the product you have ordered is not available and we may offer an alternative product of equal or higher quality and value or provide a refund for sums paid.
2.3 You may only purchase products from this Site if you are purchasing as a consumer. If you are a business and you wish to purchase our products, you can contact us via the contact us form.
3. Price, Payment and Delivery
3.1 You must make sure that all information you provide to us, including email and delivery address is accurate. We will not refund you or deliver a replacement product if we have delivered to the address you provided to us – even if you have not given us your correct address.
3.2 You agree that the delivery agent will not ask to see any form of ID and will not confirm that the person accepting delivery is the person who placed the order. It is your responsibility to ensure that you or a person you have authorised accepts delivery.
3.3 We must receive payment of the whole of the price for the product that you order and the delivery cost before your order can be accepted. We accept payment by credit or debit card. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in the order form . Our acceptance of your order brings into existence a legally binding contract between us.
3.4 The prices payable for products and the costs of delivery are set out on the Site. We reserve the right to change the prices and costs of delivery at any time.
3.5 We will use all reasonable endeavours to deliver in accordance with the delivery timescale you select. If we are unable to deliver the goods within 30 days, we shall contact you, cancel your order and refund all sums paid.
3.6 Delivery will be to the inside of the doorstep of the property at the address. If you or the person accepting deliver, asks for the product to be taken elsewhere in the property then you agree that, to the extent permitted by law, we and our delivery agents exclude all liability for any damage to fixtures, fittings or to the structure of the property .
3.7 Products for delivery overseas may be subject to additional charges such as import duties and taxes, which are levied once the products reach the specified destination. We have no control over these charges and cannot predict what they may be. You are responsible for such charges and so we recommend that you contact the local customs office for further information as to the amount of such charges (if any). Please also note that products for delivery overseas may be opened and inspected by customs authorities.
4. Cancellation and Returns
4.1 The provisions of this section do not affect your statutory rights. If the product we deliver is not what you ordered or is damaged or defective, please let us know and in accordance with the Consumer Rights Act 2015 we will either (a) replace any product that is damaged or defective; or (b) refund to you the amount paid by you for the product in question.
5. Cancellation by us
5.1 We reserve the right to cancel the contract between us if (a) we have insufficient stock to deliver the product you have ordered; (b) we do not deliver to your area; or (c) one or more of the products you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5.2 If we do cancel your contract we will notify you by e-mail and will refund you all sums paid within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
6. Use of the Site
6.1 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password.
6.2 Please ensure that the details you provide us with are correct and complete and let us know immediately of any changes to the information that you have provided to us.
6.3 The Site is made for your own, personal use. You agree not to try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site and/or reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble all or part of the Site save to the extent expressly permitted by law.
6.4 The copyright in all material contained in the Site including all information, data, text, images and software is owned by or licensed to us. All rights are reserved.
6.5 The Site may contain links to websites or apps operated by third parties. We do not have any influence or control over any such third party websites or apps and we are not responsible for and do not endorse any third party websites or apps or their availability or content.
6.6 We accept no responsibility for adverts contained within the Site. If you agree to purchase mattress and/or services from any third party who advertises on the Site, you do so at your own risk. The advertiser, and not us, is responsible for such mattress and/or services and if you have any questions or complaints in relation to them, you should contact the advertiser.
6.7 We will use reasonable endeavours to make the Site available to you at all times. However, there may be occasions when access to the Site may be interrupted, including for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment. We reserve the right to remove any mattress, content or features from the Site for any reason.
7.1 To the extent permitted by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of the Site or the mattresses you have purchased and we shall have no liability whatsoever to pay any money to you by way of compensation in excess of the amount paid by you for the mattress in question.
7.2 We shall have no additional liability to you for any failure to deliver mattress you have ordered or any delay in doing so or for any damage or defect to mattress delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
7.3 The Site is provided ‘as is’ and we exclude all warranties in relation to the Site and accept no liability arising from your use of the Site.
7.4 Nothing in these Terms is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded or limited by English law. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.
8.2 If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
8.3 Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
8.4 If you have any complaint or wish to raise a dispute under these Terms or otherwise in relation to the Site please follow this link
8.5 These Terms shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English Courts.
Last updated: November 2016